easylience® solution

easylience® is a solution dedicated to alert and crisis management. When you choose our solution, you choose an application that is quickly operational, with tight cost control, allowing you to strengthen the resilience of your organization.

easylience® is the result of field experience in crisis management and business continuity acquired with reference structures that are demanding in terms of operational performance.

Discover the features grouped by theme

An Information System dedicated to all functional needs

Organisation

Methodology

Maintain and strengthen your practices

Scope of systems
Structure your systems according to your governance, by organization, by functional sector, by geographical area, by product or customer family.
Risk scenarios
Reference the risk contexts (cause or consequence) for which your devices were written.
Documentary standards
Specify the organization of your documentary corpus, handrails, directories, models.

Administration

Control access to resources

Users and rights
Assign rights by user family; alert issuers, on-call personnel, crisis team members, business/support teams, internal and external stakeholders.Assign rights by user family; alert issuers, on-call personnel, crisis team members, business/support teams, internal and external stakeholders.
On-call schedule
Define periods of intervention of the users; on-call, teams in 2/8 or 3/8.
Shared resources
Share resources to increase productivity and avoid time-consuming and error-prone duplications during updates: documents, directories, alert sensors, information sources, geographical maps, inventory tables, questionnaires, location points and models.

Signals and Alerts

Organisation

Define alerts and their support

Signals
Define the monitoring and alert sources and the associated filtering rules. Define alert source communities by risk family. Write emergency instructions by risk context, etc.
People to be alerted
Organise the channels for reporting and processing alerts as well as the rigging of teams according to mobilisation strategies adapted to their equipment in order to "activate" the right people.
Qualification and orientation
Automatically trigger action logs including the request for reinforcements. Prepare message templates, risk maps, available means and questionnaires.
Reporting
Prepare the models of situation points, dashboards and review reports.

Declaration and Qualification

Easily route incoming alerts

Alert transmitters
Report geolocated and multi-channel alerts. Benefit from real-time assistance via chat-audio-video, reflex instructions and follow up support.
External alert systems
Capture real-time alerts with automated acknowledgement.
People to be alerted
Benefit from activation according to the schedule and the source of the report. Carry out your removal of doubt according to the transmitter's equipment by real-time exchanges. Be guided by the procedure and activate the first emergency measures, including escalation to a crisis unit if necessary.

Incidents and Crises

Planification

Prepare the piloting tools for the crewmembers

Organisation
Define teams with their roles that will be mobilized to handle events from end to end, from the alert to the return to normal.
Scenarios
Prepare the content of the dynamic kit to provide solutions in a crisis context.
Steering
Prepare tools for
1) Collect information
2) Assess the situation
3) Script exit options
4) Coordinate actions
5) Communicate with internal and external stakeholders

Reaction and Decision

Process events

Activation
Alert automatically (or on demand) to compose the teams. Adjust the composition of your teams as the situation evolves. Take advantage of cooperative virtual spaces equipped to conduct operations.
Decision and Planning Centre
Feed the handrail with new facts. Collect the state of resources from stakeholders. Analyze the situation using dashboards updated in real time with information that is reported, calculated and graphically displayed. Identify crisis exit options. Decide, then distribute and coordinate actions with internal and external stakeholders.
Unified Communication Centre
Exchange between teams via chat, video conferencing or multi-channel messaging. Communicate with Government, Authorities, staff and all stakeholders. Regularly disseminate status updates.
Action Center
Be aware of the actions entrusted to you in your role. Document the actions taken to facilitate understanding of the situation.

Exercises

Preparation

Prepare training and exercises

Organisation
Define your animation with one or more teams of experts and observers.
Scenarios
Build your library of thematic exercises and share to industrialize.
Crisis conductor
Structure your sketches according to decision trees and check their correct operation in the simulator before starting the animation.
After-action review
Define the after-action review Rex's production approach and the models for collecting, analyzing and sharing information.

Animation and Retex

Propose realistic and interactive exercises

Animation
Scroll through the Crisis Driver, taking into account the answers provided by the players.
Observation
Record players' reactions and all the information to feed the retex in real time.

Review

Preparation

Structure the improvement process

Statistics
Define geographical areas for frequency analysis.
After-action review
Define evaluation questionnaires, report templates.

Processing

Automate analysis and reporting

Statistics
Analyze incidents by scenario, by geographical area and by KPI.
After-action review
Conduct a chronological review of the processing of the event. Analyze observer feedback. Collect the players' feedback, identify the strong points and areas for improvement and share the rex within the organization.
Archiving
Export audit trail in office format for control purposes.

Continuity Services

Feed

Prepare continuity solutions

Backup and backup resources
Describe the means in terms of quantity and location made available to the teams in an emergency situation.
Continuity solutions
Describe the resources and services that, depending on the crisis scenarios, may be called upon by the crisis units.
Documentation resources
Keep your critical documents and procedures in our digital safe.

Activation

Involve continuity services

Flow monitoring
Ask suppliers in real time about the status of services delivered or products to be delivered, customers and citizens about their needs and all stakeholders to adjust the actions to be taken and feed the situation points.
Status of resources and services
Take stock of the state of your human, material or logistical resources in a few minutes, analyze and automatically feed your situation points.
Sensitive Documentation Assets
Access the digital safe to retrieve any document useful for the accomplishment of activities. In the event of a temporary or prolonged computer stoppage, your information remains accessible at all times.

Communication Services

Preparation

Configure communication services

Messaging
Create individual ans group message boxes to facilitate the sharing of information between stakeholders.
Telephony
Associate virtual phone numbers with actors according to their role and regardless of their physical location.
Conference
Associate video/audio conference numbers to teams to facilitate sharing.
Broadcast strategy
Prepare models of dissemination strategies adapted to your communication actions (rigging, mass notification, survey, ...).

Communication

Access an emergency communication center

Alternate text messaging
Access a two-way, omni-channel back-up messaging system (email, SMS and Fax), in the event of a failure of the regular messaging system.
Crisis phone
Manage your phone calls directly from your equipment regardless of your location; useful for mobile teams and members of crisis cells that have several crisis rooms at their disposal..
Emergency Telephone Centre
Continuez d'assurer les fonctions téléphoniques utiles pour les équipes métiers en charge de traiter de gros volumes d'appel entrant ou sortants.
Instant messaging
Facilitate communication between all stakeholders through instantaneous exchanges.
Visio/Audio conference
Bring several actors together to understand, share and decide on actions to be taken.
Mass notification
Distribute mass alerts or information to stakeholders from directories, dynamic mailing lists whose targets could be restricted to a geographical area or keywords. Determine the most appropriate dissemination strategy, taking into account cost and time constraints and available contact information for the targets.
Survey
Carry out surveys on the principles of mass notification, for surveys (BIA, Retex, Satisfaction, Quality...) or to know the status of people (Safetycheck, ...).

easylience®

Digitize the management of the unexpected!

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